Privacy Policy

At Latch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date.

Personal Information: We collect information that identifies you personally, including your name, email address, billing address, phone number, and payment information when you create an account or purchase services.

Account Information: Username, password, account preferences, and service configurations.

Technical Data: IP addresses, browser type, device information, operating system, connection data, and server logs.

Usage Data: Information about how you interact with our services, including server performance metrics, bandwidth usage, and feature utilization.

Communication Data: Records of your communications with our support team, including tickets, live chats, and email correspondence.

Service Delivery: To provide, maintain, and improve our hosting services, including server provisioning, technical support, and performance optimization.

Account Management: To create and manage your account, process payments, and communicate important service updates.

Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.

Security: To protect against fraud, unauthorized access, and security threats to our infrastructure and your data.

Marketing: To send promotional materials, newsletters, and service announcements (you can opt-out at any time).

Analytics: To analyze usage patterns, improve our services, and develop new features based on user behavior.

Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect our legal rights.

Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, cloud infrastructure providers, and customer support tools.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: We may disclose your information when required by law, court order, or government request, or to protect our rights and safety.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Payment information is processed through PCI-DSS compliant payment gateways.

Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions.

Infrastructure Security: Our servers are protected by enterprise-grade firewalls, DDoS protection, and continuous monitoring.

While we strive to protect your information, no method of transmission over the internet is 100% secure. You acknowledge and accept the inherent security risks of providing information online.

We retain your personal information for as long as your account is active or as needed to provide you services.

Account Data: Stored for the duration of your account plus 30 days after termination for potential reactivation.

Billing Records: Retained for 7 years to comply with financial regulations and tax requirements.

Support Communications: Kept for 2 years for quality assurance and training purposes.

Server Logs: Maintained for 90 days for security monitoring and troubleshooting.

You may request deletion of your data at any time by contacting our support team, subject to legal retention requirements.

Access: You have the right to request access to the personal information we hold about you.

Correction: You can update or correct inaccurate information through your account settings or by contacting support.

Deletion: You may request deletion of your personal information, subject to legal obligations and legitimate business needs.

Data Portability: You can request a copy of your data in a structured, machine-readable format.

Opt-Out: You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or through your account settings.

Do Not Track: We currently do not respond to Do Not Track (DNT) browser signals.

To exercise these rights, contact us at privacy@latch.gg. We will respond to your request within 30 days.

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage information.

Essential Cookies: Required for basic site functionality, authentication, and security.

Analytics Cookies: Help us understand how visitors interact with our website to improve performance.

Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain features of our services.

Our services may contain links to third-party websites or integrate with third-party applications. This Privacy Policy does not apply to these external services.

Payment Processors: We use trusted payment gateways (Stripe, PayPal) that have their own privacy policies.

Analytics: We use Google Analytics and similar tools to analyze website traffic and user behavior.

CDN Providers: Content delivery networks help optimize service performance.

We encourage you to review the privacy policies of any third-party services you access through our platform.

Your information may be transferred to and processed in countries other than your country of residence, including the United States and European Union.

We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

Our services are not intended for individuals under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information immediately.

If you believe we have inadvertently collected information from a child, please contact us at privacy@latch.gg.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).

Legal Basis: We process your data based on consent, contractual necessity, legal obligations, and legitimate interests.

Data Protection Officer: For GDPR-related inquiries, contact our DPO at dpo@latch.gg.

Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

We process your data in accordance with GDPR principles of lawfulness, fairness, transparency, and data minimization.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

Right to Know: You can request information about the categories and specific pieces of personal information we collect.

Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal data).

Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at privacy@latch.gg or call our toll-free number.

In the event of a data breach that affects your personal information, we will notify you within 72 hours of discovering the breach.

Notifications will include the nature of the breach, types of data affected, steps we are taking to address the breach, and recommendations for protecting your information.

We will also notify relevant regulatory authorities as required by applicable data protection laws.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@latch.gg

Data Protection Officer: dpo@latch.gg

Support Portal: https://support.latch.gg

We will respond to all inquiries within 30 business days.