Frequently Asked Questions.

We guarantee 99.9% uptime across all our services. Our infrastructure is monitored 24/7 and we have redundant systems in place to ensure maximum availability. If we fail to meet this guarantee, you're eligible for service credits.

Yes! We offer a 7-day money-back guarantee on all new services. If you're not satisfied for any reason within the first 7 days, contact our support team for a full refund.

Most services are deployed instantly after payment confirmation. Game servers and VPS instances are typically ready within 1-5 minutes. Dedicated servers may take 24-48 hours for initial setup.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency payments. All transactions are secured with industry-standard encryption.

Yes! You can upgrade your plan at any time and the change takes effect immediately. Downgrades are processed at the end of your current billing cycle. Contact support for assistance with plan changes.

We offer monthly and annual billing cycles. You'll be billed automatically on your renewal date. Annual plans receive a discount compared to monthly billing. You can cancel anytime from your client area.

Yes! Annual plans receive up to 20% discount compared to monthly billing. We also offer custom pricing for large-scale deployments and enterprise clients.

VPS and Dedicated Server customers receive full root access via SSH. Game server customers get FTP/SFTP access and full control through our custom control panel. Web hosting includes cPanel access.

All services include enterprise-grade DDoS protection with automatic mitigation. Our network can absorb attacks up to 1Tbps, ensuring your services stay online even during large-scale attacks.

On VPS and Dedicated Servers, you have full control to install any software you need. Game servers support mods and plugins. Web hosting includes Softaculous for one-click installation of 400+ applications.

Yes! All services include daily automated backups retained for 7 days. You can restore backups instantly from your control panel. Additional backup retention is available on request.

We offer 24/7 support via ticket system, live chat, and email. Premium plans include priority support with faster response times. Our average response time is under 15 minutes.

Yes! We provide free migration assistance for all new customers. Our team will handle the entire migration process to ensure zero downtime. Just open a ticket with your current hosting details.

Yes! We maintain an extensive knowledge base with tutorials, guides, and troubleshooting articles. You can access it 24/7 through our documentation portal.

Our average first response time is under 15 minutes for urgent issues. Regular support tickets are typically answered within 1-2 hours. Premium support receives priority handling.